Why do tire companies even warrenty their tires, they never honor them why do they lie so much michelin tire?

Jesi

Michelin is a French company... that should explain everything.

TIMOTHY D L

Many years ago I sold tires. We ( the company I worked for) adjusted tires all the time. We got paid for any that we could prove. It is good business because it makes customers respect you. Michelin was always the hardest company to get warranty adjustments from.

There are some great smaller tire manufactures that make high quality tires and sell them at a much more reasonable price. They always WANT their customers happy, and warrant their tires with a much more liberal policy,

; - }

I am glad you were not hurt as a result of your blow out - Highway blow outs are the worst. It is unfortunate that you are not getting satisfaction from the shop on this issue, as I always think it's a shame when one bad experience can colour the way that you feel about the maker and the installer and the rest of us involved with tires. I don't want one bad apple to spoil the whole bunch - there are some really great peple out there who are keeping people happy with their tires and their service experiences every day. Maybe you'll get some help from my insights. I know this is going to be long-winded but bear with me please. I used to be a technician, then moved to service advisor for a car dealership and I was the tire specialist there. I have been heavily involved in all aspects of selling and servicing tires, from selecting the right tire for a customer to installing them to correcting problems of uneven or irregular wear, to alignments, to adjusting tires and to placing tire orders and forecasts. Our dealership sold General, Continental, Michelin, Uniroyal, BFGoodrich, Bridgestone, Firestone, Goodyear, and many off-line or regional brands.I cannot tell accurrately from your photos what has happened to the tire, so I cannot determiine exactly what I would have done with regards to adjusting your tires. I can however tell you that it is common for tire warranty to require a record of tire maintenance. Some of the tire makers even supply a warranty booklet to record tire services in. Specifically, they want to know if the tires were rotated at the interval specified by the maker. Your tire seller should have gotten one for you when he or she sold you the Michelins, since Michelin does make these. I required every customer to take one, even if they weren't planning to use it - I did that since I was responsible for ensuring that the customer was aware that they held some responsibility in tire care. If a customer has done the required rotations and checked air pressure regularly, then they can expect to receive a fair and equitable tire adjustment. It is quite easy for those of us in the business to tell whether a tire has been run without rotation or underinflated or overinflated or subjected to extreme temperatuers or spun, etc... A customer who has not done the appropriate things. will be informed that the tire is not warrantable and will be told why. I must telly ou that I had a few customers whose children had been racing and smoking the tires on their cars - it was very easy to explain the problem to them and when I showed them the way that we knew what the cause of premature failure was, there were some hard questions being asked of the kids. That said, if you have maintained your tires, call your local tire shop and request a discussion withthe manager and/or the representative for Michelin. Explain to them that you are dissatisfied and ask them what they will do for you. Personally, I would like to know: Are the other tires in similar condition? Perhaps the car has something wrong if only one tire is damaged. Maybe there was a flaw in the tire. Again, I cannot tell from just the photos but I am sure there must be some people in your local area that are able to discern the cause of the blow out.

funnymancurt

It looks as if it's been driven on while it was flat. Not much a warranty can do for that. They're not super tires.

impossible

Did you get a road hazard warranty? Or a regular warranty? That will make all the difference.

Dirtydog

don't mean to rain on your parade but from your pics I would say the tire failed from being run under inflated...when you run a tire with low air pressure it causes the side wall to generate heat and fail.... have seen this many times... just my opinion...also I have learned through the years that tire warranties are about like battery warranties...not much good...

baby1

Always read the fine print my friend. Besides, 18,000 miles is way beyond what you should have expected it to be warrentied for and it looks like you ran over a train track spike. Not the companies fault for your bad driving.

Here's your answer or questi

you have not been ugly enough with them. If you are persistant maybe you will get to speak to the right person. If I have a problem with a tire then I want buy that tire anymore.
By looking at your pictures I would wonder what you hit with the sidewall of your tire. It looks like you may have ran it flat or ran into the side of a curb on the road or parking lot.

just my answer

to set the record straight
all tire manufacturers will warranty a tire that is defective and that is a fact
however the outlet you deal at may not and if the tire has been damaged though neglect...sorry but you are out of luck
did you know....an under inflated tire loses 25% of it's life the same as if your alignment is out or you have bad shocks and or struts.
it's just too easy for people to go after the automotive trade and it is one of the toughest professions to work in
every car every year is different
maybe you just need to find a reputable place to deal
from:someone who has worked in the trade for 30 years
PS-i have had no problems warranting tires provided there was no obvious neglect....and that includes running under/over inflation, hitting curbs, etc.
and yes we can usually tell as we are highly educated people even though people think we are stupid, sorry unless your friends work in the field, they do not know more than us.

andrewgengler

Looks like you might have run over a Jon Benet Ramsey on that one!!!

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