How Long does it take to get information from US Customs and Border Protection?

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How Long does it take to get information from US Customs and Border Protection?
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I recently filed a request regarding information on a passenger to show he/she entered the US. How long does it normally take to get a response? This info. is going back about 10 years. I provided as much info. as I can.
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I am an immediate relative.

George L

If you aren't the passenger, an immediate relative, or the attorney representing the passenger, they won't be able to give you the information.

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