An Allstate insurance customer hit my car. Do I have to accept their offer to repair it with used parts?

Fred C

It kind of depends on the age of your car. If it is a relatively new car, you should be entitled to seek new parts. If it is a few years old, and they can find good used parts of the same age as your car, you probably have to accept them, as they are the same parts as the damaged ones. It becomes stickier with aftermarket parts, because sometimes the quality is suspect. Have you asked your insurance company about it? There may be different laws in different jurisdictions, but I do know here most repairs are done with used parts and that is permissable in our laws.

no you don't. but if you cash any checks you have no recourse.

have an attorney write a letter. it may cost you a few bucks if you don't know one but well worth it.

however, if your car is hard to get parts for, you may not have a choice.

ciscocadguy

I personally have State Farm insurance and they use "used" parts. But, the parts have to be accepted by the body shop. Mine rejected part after part. If no suitable part can be found they have to use new. I think more importantly than what insurance company's car hit you, is what insurance you have, and what body shop you use. Good luck!

Siraskalot

Dude if its not your fault....you can take your car anywhere you want....within reason
Remember it's not your fault....beside let your insurance talk to their insurance that way you don't get involved....thats why you pay

Scotty_P

If your car is more than a year or two old...yes. You are entitled to have your car repaired to the condition it was before the accident, not to a better condition.

Let's say your car is 5 years old. You had a 5 year old bumper. You are not entitled to a brand new bumper, but rather, a 5-year old one. Now, they can't just pick an old part out of any used junkyard and use it. The parts they use are re-conditioned and 'like new.' You won't even know the difference.

And were you to present the claim to your own insurance company, they'd offer you 'like new' parts as well. It's an industry-wide policy.

if car is used then it is used parts if new then new parts.

Clever Pseudonym

Absolutely not, you do not have to follow THEIR insurance policy's rules. Talk to your agent as soon as possible.

Goofy

I don't know what state you are in but usually the insurance company will ask you to send them 2 or 3 quotes as to how much the repairs will be and they'll offer to pay you as much as the cheapest one. I believe you can ask that they use new parts but I can't honestly say if all states let you request them. i live in Virginia and they do allow you to request new parts.

la428282

Absolutely. Your welcome to use new parts... but you will owe it out of pocket. Your vehicle is a used vehicle.. hence it can get used parts and be in preaccident condition. THey arent gonna throw parts on there that arent in perfect condition- you will never notice the difference.

Think about it... why shouldnt an 03 car get 03 parts if they are in perfect condition?

P.S. I am extremely surprised at all the wrong answers here... they must not be educated in what they are talking about. Mark my word.. there is no getting around it... they have the right to use used parts. Im sorry you are getting such bad advice on here...

swileycs

no! you have the right to ask that only new parts are used during repair,you can also have the work done at a shop of your choice not theirs

as_i_lay_dying2392

uh....no. Dood if they hit you, you get whatever parts you want

gataloca6977

no you don't have to have used parts on your car,you can hold out for factory.I did when my geo storm was hit 2 yrs ago and that was STATE Farm INS

blb

An 89 Celica is an old vehicle. You will get used parts. You do realize that used parts are the same as what is being taken off your vehicle.

You can insist on new parts but you will be paying the difference in price. Many companies now will put used parts on a brand new vehicle. It just depends on whether they are able to get them or not.

i think it depends on the value of your car that was damaged

Sparkles

No you do not have to accept it. You have the right to be made whole, which means your car was not made with used parts, and you do not have to accept a car repair like that. Just for your information: I had someone's insurance who fixed my car like that, and I didn't know it. The paint does not stay on the used parts that are used. Fight tooth and nail and tell them he11 no. You have the right to get it fixed where you want how you want.

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