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Aviva took excess out from a car being TOTAL LOSS.
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Aviva took excess out from a car being TOTAL LOSS.

Alright, the whole point of this, is that I can't understand why they took the excess out of my whole payment for the car, since it wasn't my fault what so ever. My car caught some fire from the other car, which was standing next to mine and it completely burnt down and my car caught some fire from that. My car was for sale by that time, so I wanted to get for it £2000, which is the minimum you can get for that car (Audi A6 Avant, 2002, petrol, automatics, good conditions). Insurance only gave me £1850 for it, and I received only £1050, because they deducted £800 as excess. The question is, WHY? There's even a police report on the burning situation, which makes someone's guilty.


    







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