Can anyone help me find out if this car ins. Co. lied to me?

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Can anyone help me find out if this car ins. Co. lied to me?
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I go to school and work. I was in a rear end collision where Unitrin was the ins carrier for the girl that rear ended me. They are going to pay for my truck to get fixed but they said that they can't give me a truck. I told them if I don't get a truck I can't go to work because I drive my truck to job sites to oversee the job and I am required to take a dollie with me at all times in case the workers need to use it. They said "Texas state law says we are only supposed to provide you with Reasonable transportation not Comparable transportation". Can anyone tell me if this is true? The guy later said he would authorize a truck ONLY because I told him "then I will be out of work for 2-3 days and I guess you will just have to compensate me for my pay which is $45 per hour and I work a 8 hour shift daily". Then he changed his mind. Okay so what do you know about the Texas State law? Also, do I have a legal right to speak to a supervisor if I am having issues with their Customer Service staff? Thanks

kelly_f_1999

Reasonable transportation for a truck would be a truck just tel lthem if you cant get a Reasonable transportation to drive as a truck then you sue them for Reasonable amount of new truck and what cost your out not having Reasonable transportation for work Reasonable transportation for a truck would be another truck its that simple sure go over his head thats Reasonable

DEE S

Your answer is in their statement -- "comparable vehicle"
As a claimant, they must make you "whole"
Get a supervisor on the phone. If that does not work, contact you state's insurance department to complain. Otherwise, your last resort is to sue the other driver civilly for the amount not covered by insurance. They are directed to not pay claims and to deny several times.

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