Car Insurance claims form?

Hi sligthly confused I had an accident last week, rang them up that day to report it, and then the following day with the rest of the information as I hadn't got it all.

Now a week later they have sent me a claims form which confuses me as I thought I had done that on the phone? Is there likly to be any sort of time constrant on handing this back? Plus is this normal for me to have to now fill out the claims form even though I gave them all the ifnormation on the phone last week?

Live in the UK.

Oracle

Depending on the insurer, it could just be a "Statement of Fact" confirming the details provided over the phone. If however the form is entirely blank, I agree it is abit odd - usually, the teleprocessing of claims is the quickest way to get things moving.

rpr1940

Most insurance companies do not take info over the phone altough some do. they just answer the phone get your info and send out the claim forms..........when filling out the claim just try and remember the 5 w's who what when where and why... should make things alot easier...good luck

WelshLad

The form is paper evidence and you also have to draw a diagram.

oklatom

Yes, it's normal. When you called them they got the heads up to the situation and were able to start their investigation. Now they would like it in written form, and with your signature to they can settle and close it. Just fill it out and send it back to them.

ness0059

That may be a form that is needs to be fill out considering the laws in your area...in the US that is totally normal (in some states)...~V

The original Peter G

Yes. As a fraud prevention they like a a signature on the report.

Sparky

All brokers do it differently. My son was with Provident and had to do the same, spent ages on the phone, then got a form to fill in as well. He then changed to Norwich Union the following year and didn't get a form, just a short phone conversation.

welcome news

Fortis? The point about telephoning the claims report line is to speed up the claims service - the insurance company know of the incident and if your vehicle is damaged and the damage is covered they can arrange their approved garage to pick up the vehicle and provide a courtesy car - they also can start seeing if a claim can be made from the negligent driver (if not you) and of course the details are fresh in your mind so you can provide them with information that you might forget later.

That having been done they then send the form (it may be partially filled in) so that you can complete it at leisure - add any extra facts you think important - and they then have a document they can refer to should any queries arise.

I would return the form as soon as you are happy everything is completed - it simplifies administration and at the end of the day reduced administration costs keeps your premiums down.

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