Car body shop question?

Jason G

If the delays are due to the shop being shorthanded, then they owe you for a rental. Demand it.

dodge man

they probably have several other jobs going on also at the same time,id call geico and have them call and rush them up a little,they usually have more than one job going on,and sometimes it takes longer to get parts than expected also,but if geico wont call them,call or go to their shop,and see if their actually working on it,usually their pretty good about getting one done on time,let them finish it though,right now if you take it and their not done with it,there will be no warranty on anything they do to it,good luck ,hope you get it back soon.

paul h

You don't state how much damage there was or when the job was approved or the estimate costs which are an indicator of how long it takes to fix a vehicle---at my shop we use to estimate 4 hours of work per day on a vehicle so if you divide out the total number of labor hours on the estimate, it should get you close to how long it takes to fix the vehicle barring any unforeseen parts delays....i.e. 80 hours of total labor divided by 4 hours per day equals 20 working days or 3 weeks. I would get the Geico agent and adjuster involved and get a firm date on when the repairs will be completed and what is the cause for the delay....if the shop is putting off working on your car because of other jobs, then they should put you in a rental car at no charge....check the shop daily or even twice daily to see what progress, if any, is being done. Some delays are not the shops fault but make sure that's the case. Be fair and firm and realistic. Talk to a Geico claims manager or higher up if necessary.

la428282

Ugh.. people are ASSUMING ALOT here.... and you didnt give enough information for us to give a accurate answer.

As a "Geico preferred shop" YES your car should be done in a timely manner..

HOWEVER.... As body shops tear down vehicles... it is very possible for them to find more and more damage as they get deeper and deeper into your vehicle....

If this is what is happening.. and they just continue to find more damage.. of course your estimated completion date gets extended! They just want to fix your car for you! Do you want them to only do half of the work?

Clearly you only have 30 days of coverage on your policy and your repairs are taking longer...

Geico isnt just holding onto your car for the fun of it.. they (and the shop) want it done too. But they want it done right.

So unless you have proof or a valid reason to believe your car is just sitting around.. i suggest you let the experts handle the job and relax and let them fix your car like it needs to be fixed.

Scott H

You know, sometimes they have to wait for parts to arrive, maybe the shop is just busy. The policy probably has a 30-day maximum on rental cars, and you've hit that limit. Be glad your car is repairable.

bundysmom

First, your contract with Geico says they will pay for a rental up to 30 days or the policy max, whichever happens first. You exhausted your rental so according to the terms of your contract Geico is not responsible for anything beyond the 30 days. It doesn't matter what the reason is for you to be in a rental beyond 30 days, 30 days is 30 days. The choice to return the rental at that point is yours.

Second, Geico doesn't own Ultimate Collision, they are their own business. Geico can't call them up and TELL THEM to pay for a rental for you.

Third, it's no one's responsibility to deliver on time. You are given an approximate date as to when your repairs will be complete. The shop can't see into the future and factor in delays in the arrival of parts. They have to order those things to put on your car...if the wrong part arrives, if the part doesn't arrive at all, or if the part doesn't fit...how is that THEIR problem? It's not. What IS their problem is if THE SHOP has created unnecessary delays: NOT ordering the part, NOT working your vehicle at minumum 4 hours daily when they have the parts, forgetting your car is even on their lot (which does happen). It is YOUR responsibility to make sure you stay in contact with the shop concerning the repairs (which it seems you've done) and it is YOUR responsibility to ask them 'what's taking so long?' It's your responsibility to ask them to pay for your rental if the delays are due to THEIR actions.

Can the Geico adjuster call or go by the shop and ask them 'what's taking so long?' also? Sure they could, but the shops lie to them about what's taking so long just like the shop lies to their customers...ESPECIALLY when they know they're screwing up and don't want to pay for anything else. So other than Geico break your contract and pay for a rental...what more do you want?

wlh1us

you are getting the delay shaft, they are working on someone elses stuff that are paying more to get done sooner

batman

HI There,

I would suggest you go to Geigo, or call them, because they are responsible for your insurance and they probably gave you the name of the place you should take it to?

Who is the adjuster? Geico? did they supply you the rental? if so, you should also call the body shop and insist on getting a rental from them, at their expense!

They promised it would be ready, and its not, so they need to ensure you get a car, and if at their expense, they will hurry and get it done sooner! as long as they dont rush it, make sure if you get your car back, that you are 100% satisfied!! if not, you tell them, and they do it over, still giving you a rental!

Dont take this BS, I wouldn't :)

raise your voice a little and make yourself heard! dont be shy! :)
lol
good lucj!

johnny r

i have had bad experiences lately with a body shop here in florida.....all i can say is in this day and age a persons word means nothing

ThEuSeD

Press your insurance to pay for more car rentals or see if the body shop will.

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