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Do I have to accept my car back from the insurance company even though it isn't right?
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Do I have to accept my car back from the insurance company even though it isn't right?

My car was involved in a low speed crash over a month ago and it has just come back. When it happened I could see the chassis was twisted, the pedals and steering column pushed back, the drivers door wouldn't open and the headlight, bumper and wing all smashed. Got my car back (2000 discovery td5) but you can see it is still twisted, the boot door won't even open and it handles like its got 4 flat tires. Looking under the car it doesn't appear they have replaced the parts that were bent just bent them back. This is all from a "approved Repairer" Do I have to accept my car back in this state or can I make the insurance comapny take it back and write it off? I still can't beleave how much damage was caused by a 4mph bump...
Additional Details
Thanks for all the answers, I was amazed at the amount of damage also. The other car (ford fiesta) was wedged between the wheel and the wing pretty much splitting the car apart. He got away with a cracked headlamp and cracked bumper. Never signed anything when they returned the car they just handed the keys back. All I got was a receipt for the excess I paid. They didn't stick around long enough for me to drive it or give it a good going over. To look at its clean and shiny but look closer and you can still see its twisted and when you drive it its awful. I've got a engineer coming in the morning to examanine it. Left msg at the bodyshop but not heard back. Not happy


    




Fred F
1. there is no way that amount of damage was caused by a 4mph shunt.
2. no, you do not have to accept the car back if it has not been put right.


bkg
Rating
Heck no you don't have to accept it. The insurance company paid the repair shop to put your vehicle back to how it was before the accident. Take it back and tell them to fix it right. Be nice, but be very firm in exactly what you expect of them. I would also contact the insurance company and let them know what is going on, too.


Bardic
I don't believe that amount of damage was caused by a 4mph bump either. I'd suggest you and the insurers get together and discuss it.


MSAD
You take the car back to the body shop.

You show the body shop manager the problems.

Then the body shop makes it right.


Kizzy
Rating
No and it sounds like you have possession of the vehicle. You should always test drive prior to signing any paperwork when dealing with a body shop.

Call you adjuster, let them no about the issues and take it back to the body shop.


Scouse
Rating
No complain to the insurance company I take it you have already done this hence the engineer. The repairer is acting for them and it's up to them to ensure that the job is done. I know the insurance company is only there to collect premiums but it is not in their interests to have shoddy work done and let us face it,. it is not in the interests of the approved garage.


grenmatta
Rating
No, you don't, it should be of an acceptable standard. You might have a problem because from your question it sounds like you may have already accepted the car. Get some advice from the Citizens Advice Bureau and your local Trading Standards Office, they are impartial and they have dealt with hundreds of cases like yours..


rookethorne
Rating
Approved repairer or qualified Land rover agent?


Miagi99
Rating
Yes, get back on the phone and call the claim that the car is behaving bad when you drive it and have someone from the insurance company look at it immediately and take pictures and stuff too. You should call them immediately. Good luck.


Fellside13
Rating
No you don't have to accept it BUT you appear to have done so as you are using it.

When it was returned you would have had to sign for it - That is accepting that the work has been done to your satisfaction.

You should not have signed for it.


john s
contact your ins co and ask them to asses the vehicle Try not to go to any personnel expense What have the repairers said


WENDEL HOMES
Rating
Get yourself an independent assessor and let him write a report to this insurance (mob) if they refuse to deal with you fairly.
I can never understand why they have these approved repair rip off merchants we all pay more because of them and by the way we do not have to use them ...only if we sign up for the loan car kick.


keith p
No you do not have to accept the car back till you are satisfied it is right ,you can ask for a neutral assessor to examine your car .





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