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When i set up my van insurance renewal with a new company they asked if i had 5 yrs no claims,?
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When i set up my van insurance renewal with a new company they asked if i had 5 yrs no claims,?

i said yes because i have never claimed in the past 8 yrs of me driving.
i have only kept the certificates from the different companies i have insured with as proof.
i had my van broke into this week,so im making a claim for a broken lock & stolen tools,the claim has gone through to sort the lock but they whant to see proof of my 5 yrs no claims before they send the money for the tools.
is there any way i can get this proof ?


    




S17V
Rating
You should not have to send them proof for them to pay you - that is not a stipulation of your policy. You should ask them were exactly in your policy does it state you need to submit this information. If they want to investigate it further, that is their place - you should not have to provide the inforamation for them - you are pursuing your first party comprehensive coverage. If they continue to press you - you can always file a complaint with the department insurance that they are practicing bad faith claims handling. Tell your insurance company this is what they are considering if they are potentially holding payment you are entitled to.


ascoile
Rating
Your previous insurers are obliged to provide this information, just contact them and ask for it


RM
Rating
Your former insurance companies will have your full records. Usually your new insurance company will do the digging themselves - just give them copies of the old certificates and they should do the rest themselves.


ChocLover
Rating
Your previous insurers should be able to verify this if you give their details to your current insurers.


GoldieMeg
Rating
Send them copies of the certificates that you have, along with a letter from yourself authorising them to contact your previous insurers to get details of your no-claims. That way they can do the legwork. They should have asked for this when you set up your new policy, not now that you need them to sort things out for you quickly!


oklatom
Rating
"i have only kept the certificates from the different companies i have insured with as proof."

Gather them up, make copies, turn them in as your proof.


nicemanvery
Just pass the old company name to your new one and they will verify it for you !!





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