How come banks have a hard time catching people who commit identity theft or fraud to other peoples accounts?

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How come banks have a hard time catching people who commit identity theft or fraud to other peoples accounts?
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My wife and I account with Prosperity Bank was debited a $600 transaction that we did not make. The bank refunded us our money, but never didn't catch the thef. What is the out come of banks finding these people?

sasil85

Banks don't do the research man. The cops do. You report it. The bank reports to the FTC, FDIC, police, etc. They all take it from there.

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