A Moral Question - I swear, I'm not a bad person!?

I bought an item from a large retailer for around $1500.00. I canceled the order a few days later. They told me it would be fine, wouldn't ship, etc.

The next day I got an email it shipped. I called again since my card had been charged and I asked them to re-route the package back to them before it go to me (it's big). They said they would. NP.

The packages (its a few shipments) started arriving and the tenants under me signed for them and accepted them on behalf of me when I wasn't home.

I called again, they credited my card the full amount, and said they would send a dispatcher to come and get the items.

I can't return it to the store because I'm worried they may claim I still have it later, besides the fact that it's COMPLETELY out of my way and a HUGE burden.

They never came to get it. I called again, they still never came.

They sent me an email saying the order was closedt/aken care of.

I have the items, I have the credit.

...What would you do?
Additional Details
Can i be held liable? Would this be considered a gift since the item was shipped wrongfully?

ANGEL

Call again and explain to someone what happened. Be sure to take down their name and the date and time of the phone call...as well as what they tell you. Good luck.

coragryph

Notify them by written letter, certified mail (or equivalent) that you have the items that belong to them, and are holding them for pick-up as they agreed.

Specify that if they are not picked up with 30 days, you will consider the goods as abandoned by the company.

piperl

keep the items you did your part and they are screw ups dont feel guilty its clear they arent losing out or they would have picked them up

vote4me_rgpj

Though you may not want to hear it, I am a strait shooter.

I would personally, go out of my way to assure that I was not held liable for something that may cost more than going out of my way would cost.

If you go in person, get a SIGNED statement that the items were returned.

A little action now, will cause your worries to end.

If you would feel like a thief for keeping the stuff, no matter how much you rationalize it, this is your course.

Otherwise, give them a 30 day notice of intent to keep goods, and if they do not reply, it is yours.

sprcpt

Send a certified letter giving them 30 days to pick up their stuff.

If they do not comply, you have no legal nor moral obligation and can sell it or keep it at your discretion.

Edit - you cannot consider it a gift and you can be held liable if you do not send a letter of demand which is what I described above.

You can however send the letter and if they do not collect their property within the 30 days it is legally considered abandoned property.

Highbeam

Keep it. It was a gift for your honestly

moon_flower_unicorn_power

call the Better Business Bureau...they love stuff like that

lenshure

Take it back to the store and get a receipt for it. Or else get a return authorization from the company and send it UPS receipt requested.

laughter_every_day

I would sent a certified letter telling them that you have the item and telling them the precise day, time and place that they can retrieve the item at their expense. Explain that you are tired of trying to help them fix their problem and that if they fail to come and get it at the specific time and place, you will consider the item to be a gift. On the other hand, if they eventually sue you for "unjust enrichment" they will probably prevail. So, I would try to be reasonable in assisting the company.

R. Trout

They'll probably call you in a week or two and try to resend the driver. Hewlett-Packard did that to me. They don't forget $1,500 items. If you don't hear back from them in 3 to 4 weeks, oh well! "finders keepers, losers weepers"

Wayne C

Write them a letter (hard copy snail mail). Get the name of a real executive to send it to. Call the credit card issuer and make sure they know. They may be able to keep them from charging the card again.

Try to remember you are dealing with people (customer service) who for the most part have the brain power of a gnat.

Good Luck

t b

as a consumer the predicted percetage of "lose" (theft or damaged) goods are added into the markup that we all pay regardless of how many items are actualy lost. we pay this percentage on EVERYTHING we buy to EVERY conpany we buy from so don't feel bad about getting a freebee every once in a while

littleone

It sounds like they are really disorganized. If you called them multiple times and they still haven't come to get it, just keep it. It's not your fault that they can't get things straight.

â™¥ last week's barbie

well you have done all you did but try to call them one more time and if they do the samething don't bother to call them anymore they are being stupid

radinsharon

Call them back at least three more times. Tell them exactly the course of events and make sure you document the calls. If after three contacts, they still consider the issue resolved, then so should you; at that point, you need feel no guilt over maintaining the possession of goods no one wants to claim.

Deep Thought

Legally, you're in the clear. They have been notified and they have acknowledged that they will or in this case Have handled it.

Morally and ethically, you should call them up one more time, ask for a manager or owner and explain the situation. Tell them you have the piece even though you cancelled the order. Be ready to forward your correspondence so they can see where the communication broke down and learn from it. I'm sure they'll appreciate your honesty and either send someone out immediately to recover the item or just write it off and give it to you.

Kamilah B

I would keep the stuff. Just look at it as a blessing in disguise. You've done your part by calling and notifying them. If they want their stuff back they must come get it themselves. Don't feel bad, feel lucky!

jittender k

Swear standing before a full length mirror looking straight into your eyes, YOU would know.

Noelle

Send it back. It makes you a theif if you keep it.

And yes you ARE a bad person if you keep goods you didn't pay for.

Send it back and get shipping confirmation - that way they can't say you didn't send it

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