Am I over reacting ?

Lamont T

If you paid in advance the full amount, that's it. As long as you have a receipt of th described work to be done and the price stated, then I would not pay anymore. I would tell them that they were to be out a day earlier and did not show up. Tell the manager or owner what the employees said about being quitting time. And tell them you refuse to pay and you will be filing a lawsuit in court and contact your local police department. All this should be done with a certified letter that has to be signed for. Keep detailed noted and all correspondences from the company. Good Luck!!

Mr. Taco

Unless you signed something that said otherwise, then I think you are correct. If they needed to bill you twice, then they should have asked you IN WRITING if they should come back. I would insist that it was THEIR fault that they had to come twice, not mine. Then I would tell them that I am not paying it. If they make a fuss or try to report you to collections, then discuss it with an attorney. There is never any guarantee with small claims cases, but generally speaking you've got a good case... unless, like I said, you signed something that said otherwise.

Sean

I think you're 100% right.
I wouldn't pay the second $400 and I'd write them a letter explaining why.

jugheaduga88

Don't pay them a dime more. Unless you signed a contract or agreement that specifies otherwise, you paid for a service, not for visits. The time it takes them and the number of trips is their problem, not yours. If they don't back off, threaten to contact a lawyer and the Better Business Beaureau. That usually gets their attention.

Wacco 4 Flacco

That sounds like a scam to me. Why would they come out at 4:30 if they knew quitting time was 5:00. There is no way to get any job done that quickly. I think you are right. If you have a contract with them I suggest you review it carefully for loopholes.

Schmoke and a pancake?

They were the ones who chose to come too late to finish the job earlier in the day; you were prepared for them to come in the morning like they said they would. Write them a letter detailing what happened, and telling them that they have set up a very good racket to defraud the public and get themselves paid twice for one job. Send a copy, with a copy of all bills and the payment you made, to your state's attorney general's consumer fraud department. When the AG's office contacts them, they will forget all about wanting a second $400.00 from you.
Even if your contract stated that you would pay for additional visits, it was not your fault they had to come twice. If they had done what they agreed to do, they would have only had to come once. So you still shouldn't have to pay twice.

Jessica

HELL NO you shouldn't pay twice! It is their own fault for not finishing their job.

Chad S

you are not overreacting unless there was a signed contract that stated you had to pay additional fees if they couldn't finish the job in one day. I am not sure what state you are in and the exact laws you have on that stuff. just call your local magistrate or police dept and they will direct you in the right way.

mr.moviestar

no you are not overreacting. go for a company that has good service and does a good job ask around your neighbourhood take a poll. for the bad company ask them to give them your money back. if they dont agree go to court.

Mmmmmmgood1981

Don't pay and write them a letter telling them why. And file a complaint with the better business bureau because that is just plain shady. It was their fault it took two days - not yours. If it came to small claims court, you'd surely win anyway (unless you signed a contract that said otherwise).

I See You

I would argue this one all the way to the bank! It sounds like they are trying to pull a fast one on you. I would stand your ground and perhaps contact the Better Business Bureau about these shysters. You paid for a survey, which is a fixed contract. It is up to them to finish it on time. I don't think that they have any grounds to charge a second time (but make sure you read the fine print on the contract).

booman17

No, I wouldn't pay them the second 400$. Since they only did half the job they were hired to do the first time. Pay them half the amount for each visit. 200 +200 viola, 400 bucks

Joey's Girl

ur right i wouldnt pay them another dime they should have come out when they said they would in the first place. if u know that quitting time is 5pm and u know the job is gonna take longer than 30 minutes why even bother just call the people and tell them that u will be out the following morning.

Becka Gal

You are right in theory. Hopefully you have an agreement with them showing what you were getting for the $400. If it states that they are going to survey your lot for $400, then they can't do anything. If the agreement says that the $400 is a charge for them to come to your house, and that subsequent visits will be charged at the same amount, then you should file a complaint with your local better business bureau, and think about getting an attorney to send a letter on your behalf.

The attorney might charge a little bit for the letter, but most companies arenâ€™t going to do anything about $400 if thereâ€™s a lawyer involved, because it will cost them more than that just to answer the attorneyâ€™s letter.

pepper

I wouldn't pay more - if you paid them, you have a cancelled check - they should have either not come at 4:30 or rescheduled.

Do you have a contract? Do you have the survey?

Send them $400 in Monopoly money and tell them it was brilliant doing business with them - you'll make sure all your friends are aware of their business practices.

greencoke

Was the job enough so that they could have finished it all in one day if they had gotten there on time? If so, then you should not have to pay the extra $400.

Also, when you payed the first $400, did they tell you something like "if we don't finish" or "we might have to come back, so you might have to pay another $400."

In addition, did you sign any contract at all? If you did, you should read it to see if it says anything about what day they would tart the job, what time, whether you were responsible for any additional days they had to come. If you signed a contact, and it doesn't say that, you don't have to pay.

Either way, you should investigate all of the things I mentioned before you give them another $400.

Squiggs

Several ways to handle this. If you did pay them the additional 400.00, you could then turn around and sue them for the money you paid. You can claim that it was an unfair act. You can even turn them into the Better Business Bureau. If you refuse to pay the money that they feel is owed, they can possibly have you arrested for theft of services. Depends on your state laws. So, be careful on how you handle the money end of it. Call your local law enforcement agency and ask the for the laws on that.

You can not pay it at all and let them take you to court to get the money. Let the judge hear the case and decide whether or not he/she feels the company should be paid.

As I said, several ways to handle this. I would definitely go to another company unless you can get it taken care of.

Hope it helps.

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