How do i file to get my refund back on a phone that did not work and they had the phone now 4months?

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How do i file to get my refund back on a phone that did not work and they had the phone now 4months?
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i have been waiting 4months now and they keep saying its coming

weque11

call the manager of the company, and if he/she doesn't help, speak with that person's manager. Go all the way to the owner if you have to.

Call the company or go to a store of that company.

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