What rights do I have legally to return this product? Not sold as advertised.?
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What rights do I have legally to return this product? Not sold as advertised.?
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A few months ago my mother bought a laptop for John Lewis direct, and I have recently noticed that it is not actually the spec described (it has a 2.4GHz processor, not 2.6GHz). It is clearly described as being 2.6GHz in the product description from the order confirmation and receipt. Do I have any rights to ask for a refund (or, I suppose, them to upgrade the laptop to the quoted spec, which seems a lot more unlikely to me)?
Thank you for your help, and bear in mind that I am in the UK, so would like to know about local laws, not what my rights would be elsewhere.
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DON R
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When you buy goods from a trader, you are entering into a contract controlled by the sale of goods act of 1979 (as amended by the Sale and Supply of Goods Act 1994 and the Sale and Supply of Goods to Consumers Regulations 2002).
the law gives you rights under this contract . Amongst other things it says . the goods must be
As Described
This means goods should correspond with any description applied to them – this could be verbally, on a sign, or packaging, or an advert.
It is important to remember these rights exist automatically, between you and the trader. The trader should accept liability for any problems under the contract.
Don’t be fobbed off by a trader who tells you to take it up with the manufacturer.
Only when you buy goods directly from the manufacturer is your contract with them and the same rights as above will apply.
Tell them to put it right
Hope that helps
Don |
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