What are the duties and responsibilities of a receptionist?

mable3691214

It depends on where you work.
I am a receptionist for a small law firm and my duties include answering the phones, greeting clients, making sure clients names are on the visitor's list (security is really tight in my building), managing the conference room schedules posting expenses into timeslips, knowing where the clerks are in case someone needs them, keeping the old attorney who should be retired company. I am not allowed to get up from my desk between the hrs of 9 and 5 unless i have someone covering me. I also help out the legal assistants when i can by entering time, creating files, sorting filing, organizing minuet books ect.

caroline1409f1

Answering the phones, being the point of contact for a company, dealing with visitors etc. You could take a look at www.reed.co.uk and search for available positions and compare the job descriptions.

Barbara Doll to you

The receptionist is often the first contact point of customers with a company and creates the first impression.

So is a very important position.

cherub

answering phones, dealing with the post and sorting it, dealing with visitors and making appointments in diary of boss, computer work, organising. Good communication skills needed and good writing too. An excellent telephone manner.

lyn

greeting customers or visitors on arrival, contacting the relevant person that their appointment has arrived.
Answering telephone calls and operating the switchboard and usually some other general admin duties, filing etc

Michael B

It is whatever the company needs. Duties should always be in writing.

samhillesq

Do what you are told, when you are told to do it. If it is beneath you to do what you are told find other work. If you experience harassment in any way shape or form for refusing something that you determine is not in your best intrest to purform, sue!

the Phoenix

It very much depends on the job you are going for- initially you are the first point of contact- so greeting clients, answering phone calls- the rest depends on where you are working- for example a doctors receptionist may vary vastly from the receptionist at a motor showroom. If you have enquired about or applied for a job then the company should supply you with a job description. It is worth remembering you have to be pretty thick skinned because its often the one in the front line that takes the flack from high rate customers.

SteveT

The primary objective of the receptionist is to answer a multi-line switchboard quickly (ideally within 3 ring cycles) and direct calls to their destination without delay. Greeting customers, answering questions, announcing calls or providing directions are secondary objectives. The key to the role is in always providing the primary objective whilst delivering the secondary objectives wherever possible but always in such a way that positively affects the customer's perception or call/visit experience. Outline duties:

Answer a high volume of calls and maintain a rapid response rate according to agreed standards.

Log information on calls received, where required and maintain detailed and accurate records.

Maintain and update continuously, by local knowledge and by local means, a log of the availability of staff likely to receive inbound calls.

File data and perform other routine clerical tasks as assigned and for other departments as needed.

Order and maintain relevant office supplies for effectiveness of personal duties.

Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator, shredding machine and photocopying machine.

Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.

Establish and maintain effective working relationships with co-workers, supervisors and the general public.

Perform reception duties in and efficient, professional and courteous manner.

Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.

Pursue personal development of skills and knowledge necessary for the effective performance of the role.

Make tea and coffe for clients and partners.

blessing alimele

Being a front desk officer is quite interesting and hectic because it encompasses receiving and making calls, preparing time sheets for both staff and clients, booking appointments, seeing to clients and quests welfare, typing, scanning amongst other things. but the most interesting part of the job is that you get to always meet people from different parts of the world.

Edith Mangou

to fine a friend, to help me lean more about education.

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